IVR Solutions

About IVR Solutions

IVR stands for Interactive Voice Response. It is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computers voice prompts. Common use of IVR include account balance enquiries,finding store locations,simple caller identification and routing etc.

Key features :
✓ Database Interactions
✓ Intelligent Routing
✓ Multi Language Support
✓ Handle high call volumes
✓ No Man Power requirements
✓ Lower Costs
✓ Custom Greetings Support
✓ Built In Conference Solution
✓ E1/T1/Analog/VoIP Trunk Support
✓ Queues